13 Jan 2021
Call Monitoring Officer

[Reference Number: CR000197]

Forex   Limassol

Our client, a licensed Cyprus Investment Firm part of a global group offering access investments and professional technology solutions is currently seeking a Call Monitoring Officer. The right candidate must have some financial industry knowledge and experience and must have fluent proficiency in English. An additonal language would be considered an advantage.


Responsibilities

  • Monitoring recorded calls on a daily basis
  • Quality Assurance Performance
  • Quantity/Deadlines
  • Provides feedback data to management
  • He/She will be required to have critical & logical thinking, analysis & research skills
  • Optional – Fast typing skills

Requirements

  • Knowledge of computer operations – Good Excel/World
  • Be a good listener
  • Ability to work under pressure
  • Effectively prioritize urgent cases/multi-task in fast paced team environment
  • Efficient Typing Skills/Reports
  • Creative ability & writing proficiency in English
  • Strong critical thinking skills
  • Experience with Forex Industry for at least one year

Remuneration & Benefits

  • Excellent remuneration package based on experience, skills & performance
  • 23 days’ annual leave
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Sponsorship on work related trainings & professional examination
  • Comfortable office in the city center
  • Medical Cover from start

 


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