17 Jan 2020
Customer Support Officer

[Reference Number: CR000175]

Forex   Limassol

Our client, a leading cyprus investment firm and group of companies is currently seeking a Customer Support Officer to join their team. The right candidate will deliver service and support to customers through live chats, emails and phone calls as well as identifying problems, researching answers and guiding customers through corrective steps.


Responsibilities

  • Deliver service and support to customers through live chats, emails and phone calls
  • Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
  • Handle and resolves customer complaints
  • Provide information to customers in regard to Company’s services and products
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provide feedback on the efficiency of the customer service process

Requirements

  • University Degree is an advantage but not a must
  • Excellent command of the English language
  • Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
  • Flexible, outgoing, problem solving skills, excellent communication skills
  • Any knowledge of FX industry is considered an advantage
  • Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)

Benefits:

  • Competitive salary
  • 13th salary
  • Provident fund
  • Medical insurance
  • Discount card for several services and products
  • In-house gym with a personal trainer
  • Free meals and beverages at in-house cafeteria

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