03 Sep 2019
Sales Assistant

[Reference Number: CR000147]

Customer Service   Limassol

Our client, the largest and most diversified retailer in Cyprus is currently seeking sales assistants to join their expanding teams in Limassol. The right candidates will have a passion for customer service and fashion, the ability to learn quickly and will have an extrovert, pleasant personality. 


Responsibilities

Effective Customer Service and Sales

  • Provide excellent customer service at all selling points (sales floor, fitting rooms, kiosks, cash desks etc.).
  • Maintain excellent knowledge of all products and be well informed about all offers and promotions.
  • Promote additional sales by upselling, cross-selling, as well as additional services, e.g. clothing repair.
  • Be well informed of daily sales goals and contribute to their achievement.
  • Effective handling of customer complaints.
  • Effective communication with supervisors and store management team
  • Excellent knowledge of cash machine operation.
  • Promote the company’s customer loyalty scheme “Unique by Ermes”

Visual standards and store image

  • Maintain high visual standards according to company guidelines and retail standards
  • Maintain full availability of products and on time replenishment
  • Ensure tickets and security alarms are attached on products properly and items are sorted by size.
  • Keep the store clean and tidy

Compliance with company rules and regulations

  • Understand and comply with all Company procedures and all Health and Safety rules for customers and products.
  • Follow Company rules i.e. dress code, timetable.
  • Perform any other duties that may be assigned, pertinent to the role.
  • Cooperate with company management to reduce thefts in the store.

Requirements

Personal characteristics:

  • Passion for customer service, passion for fashion
  • Ability to learn quickly
  • Extrovert, pleasant personality

Education:

  • Good knowledge of Greek and English language (especially speaking and understanding).
  • Knowledge of any other language is considered an advantage
  • Basic knowledge of arithmetic
  • Computer literate

Previous experience:

  • Previous experience in a customer service position and cash machine handling is desirable.

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