17 Jan 2020
CRM - Customer Relationship Manager

[Reference Number: CR000103]

iGaming   Limassol

An established online Marketing Agency specialising in iGaming is currently seeking a Customer Relationship Manger who will oversee and leverage the different CRM tools and datasets. In addition they will be working with cross-functional teams, to exact specific business learnings and advice on how to apply them.


Responsibilities

  • Manage the production of CRM plans in accordance with Company’s planning process.
  • You will strategize, communicate, execute, test, and evaluate various CRM projects.
  • You will report progress of your CRM efforts to the management and other departments.
  • Assist in prioritizing projects to ensure business critical deadlines are always met as a priority.
  • Work closely with internal company departments to ensure alignment on communication and events performed globally.
  • Plan and ensure CRM campaigns’ consistency, attractiveness, cost efficiency and alignment across company’s goals.
  • Liaise frequently with the marketing, product, analytics and copywriter teams to design marketing initiatives and test new innovative ideas to increase the number and value of customers.
  • Ensure compliance with regulations and legislations applied in the iGaming industry.
  • Drive to own and execute projects together with an ambitious team.
  • Hands-on, proactive, and ready perform other tasks as assigned when needed.

Requirements

  • Minimum 2-3 years of CRM experience in eCommerce / iGaming sectors, working ideally in the UK and other Western European markets. 
  • Experience working with R&D teams in implementing new features
  • Understanding of customer relationship management theory and practice.
  • Strong analytical skills, high proficiency in Excel and ability to track and report on CRM KPIs
  • Ability to use customer data to segment and personalise content and offers.
  • Excellent communication skills, written and verbal, Highly organised and methodical, with excellent attention to details.
  • Ability to function as a self-starter with an emphasis on getting things done
  • Must be able to work under pressure in fast paced environment.
  • ability to problem solve and adapt to changing business requirements
  • Strong interpersonal skills with the ability to build relationships across departments and remote offices.
  • Previous exposure to project management within diverse teams.
  • Extensive knowledge of MS Office tools.

Apply to this Job

Upload file [Format: Microsoft Word (.doc or .docx) or Portable Document Format (.pdf), Size: no larger than 5MB].

By ticking this box you grant Cosmo Recruitment Cyprus Ltd the right to use personal data for recruitment and selection purposes. This is in compliance with the Data Protection Act 1998 and the new General Data Protection Regulation (GDPR). You may withdraw your consent to the use of your personal information at any time.