17 Jan 2020
CRM - Customer Relationship Manager

[Reference Number: CR000103]

iGaming   Limassol

An established online Marketing Agency specialising in iGaming is currently seeking a Customer Relationship Manger who will oversee and leverage the different CRM tools and datasets. In addition they will be working with cross-functional teams, to exact specific business learnings and advice on how to apply them.


  • Manage the production of CRM plans in accordance with Company’s planning process.
  • You will strategize, communicate, execute, test, and evaluate various CRM projects.
  • You will report progress of your CRM efforts to the management and other departments.
  • Assist in prioritizing projects to ensure business critical deadlines are always met as a priority.
  • Work closely with internal company departments to ensure alignment on communication and events performed globally.
  • Plan and ensure CRM campaigns’ consistency, attractiveness, cost efficiency and alignment across company’s goals.
  • Liaise frequently with the marketing, product, analytics and copywriter teams to design marketing initiatives and test new innovative ideas to increase the number and value of customers.
  • Ensure compliance with regulations and legislations applied in the iGaming industry.
  • Drive to own and execute projects together with an ambitious team.
  • Hands-on, proactive, and ready perform other tasks as assigned when needed.


  • Minimum 2-3 years of CRM experience in eCommerce / iGaming sectors, working ideally in the UK and other Western European markets. 
  • Experience working with R&D teams in implementing new features
  • Understanding of customer relationship management theory and practice.
  • Strong analytical skills, high proficiency in Excel and ability to track and report on CRM KPIs
  • Ability to use customer data to segment and personalise content and offers.
  • Excellent communication skills, written and verbal, Highly organised and methodical, with excellent attention to details.
  • Ability to function as a self-starter with an emphasis on getting things done
  • Must be able to work under pressure in fast paced environment.
  • ability to problem solve and adapt to changing business requirements
  • Strong interpersonal skills with the ability to build relationships across departments and remote offices.
  • Previous exposure to project management within diverse teams.
  • Extensive knowledge of MS Office tools.

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